Consumer Loyalty2018-12-14T11:54:12+00:00

DELIVERING CONSUMER BRAND RELEVANCE
THROUGH MEANINGFUL ENGAGEMENT

Meridian Loyalty understands the challenges of designing, deploying and operating a compelling and successful consumer loyalty program, because we do it every day.

Let us support you in streamlining the process as your end-to-end partner for all your loyalty needs. From consultative program design to client management, rewards solutions, ecommerce, marketing and customer service, the focus is always on lasting loyalty for your brand.

ECOMMERCE

Consumer brand manufacturers and retailers need high-performance ecommerce solutions. As an experienced ecommerce partner, we will manage all aspects of your online business with our services, adding value to your bottom line while making your brand stand out in a crowded marketplace.

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CUSTOMER SERVICE

You can trust your best customers with us. We are experts at understanding the needs of your loyalty base from design to ongoing program management. We’ll partner with you to ensure our customer service team projects your voice, style and brand, creating a consistent and superior experience for your customers.

CUSTOMER STRATEGY

Meridian Loyalty works with our clients to understand their loyalty program goals, identifying which of our end-to-end suite of offerings best meet your needs and support your priorities. We will consider your business and financial objectives to determine how to drive best results for your organization and positive returns for your loyalty investment.

MARKETING

We develop marketing campaigns that address your business objectives, branded to your look and feel. Our sophisticated test-and-learn capabilities support campaigns that can do more than just respond to customers’ spending behavior – they can influence them.

DATA AND ANALYTICS

We will construct a blueprint that shows how to reach your customers with the highest potential for profitability based on models that integrate market trend insights and unique customer profile. Then we’ll utilize state-of-the-art tools to monitor coupled with strategic insights to assure success.

REWARDS

We give you access to the broadest and deepest rewards selection available, including premium brand-name merchandise, gift cards, individual travel, experiential rewards and micro-redemptions. We use our industry connections and influence for your benefit to curate compelling program catalogs with the best economics to encourage customer engagement and drive loyalty. Above all, our design approach ensures maximum impact because we understand the deep connection between the reward experience and how your customers associate it with your brand.