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After an extensive and expedited search, a suitable Hayman Island property was found with availability for our dates. Following a quick site inspection, the decision was made to move the group there.
Air for all 130 participants had already been booked from Sydney to Cairns, with many planning pre-extensions all over Australia. Our alternate destination, while also in the Great Barrier Reef, involved a new ticket from Sydney to Hamilton Island. Participants then took a hotel water shuttle to Hayman Island.
Air for all winners was rebooked, taking pre-extension plans into consideration. The client provided monetary assistance to those with pre-extensions so they would not incur additional cost. We also explained the circumstances to Australian carriers, working with them to minimize the air cost impact on the overall budget.
All new pre-trip materials were designed and produced by the program manager based on the revised location and itinerary.
In the end, the program went off beautifully. The Hayman Island property was a huge success, the program came in under budget and the client was extremely happy!